--- title: "Terms | OneTap.pl" description: "OneTap.pl Terms" canonical_url: "https://onetap.pl/en/terms" locale: en meta: "og:description": "OneTap.pl Terms" "og:title": "OneTap.pl - Terms" "twitter:description": "OneTap.pl Terms" "twitter:title": "OneTap.pl - Terms" --- > Index of every page on this site: [llms.txt](https://onetap.pl/llms.txt) # Shop Terms Last updated: 15.10.2026 ## **§ 1. Definitions and concepts** - **1.1 Shop** – website available at https://onetap.pl, through which the Seller offers services and products. - **1.2 Regulations** – this document specifying the rules for using the Shop and the rights and obligations of Buyers and the Seller. - **1.3 Seller** – KUBOWARE Jakub Gieraga with its registered office at ul. Adamówek 49, 95-035 Ozorków, NIP: 7322222282, REGON: 540391436. - **1.4 Wallet** – Buyer's virtual wallet where settlement units (wPLN) are stored for purchasing services and products in the Shop. - **1.5 wPLN** – virtual currency used to make purchases in the Shop, not being a legal tender. - **1.6 Buyer** – natural person concluding a sales agreement with the Seller as part of the Shop's activity. - **1.7 Recipient** – a user indicated by the Buyer, to whose account the Seller delivers a service or product purchased by the Buyer as a Gift. ## **§ 2. General provisions** - **2.1** Products and services available in the Shop are specified on the website and may be subject to change. - **2.2** Prices of products and services are expressed in wPLN and are valid at the time of placing the order. - **2.3** The price given in the order form is binding at the time of its submission, with the exception of temporarily unavailable products, the price of which may be updated before being reintroduced to sale. - **2.4** Products and services offered by the Shop are intended exclusively for individual customers not conducting business activity. Entrepreneurs interested in the offer should contact the Seller via the indicated communication channels. - **2.5** onetap.pl servers and the Shop operating within it are in no way affiliated with or supported by Valve Corporation. All payments made on onetap.pl are made to the entity managing the service. ## **§ 3. Rules for using the Shop** - **3.1** The Seller reserves the right to modify prices, introduce new and remove existing products and services from the offer, as well as organize, change and cancel promotions without prior notice. - **3.2** Each order may be subject to verification. In cases raising justified doubts or violation of the Regulations, the Seller has the right to refuse to fulfill the order. - **3.3** The Buyer bears full responsibility for the correctness of the data provided when placing the order. The Shop is not responsible for the consequences of incorrectly entered information. - **3.4** The Shop is not responsible for incorrectly made payments, including transfers and SMS payments to incorrect numbers or accounts. - **3.5** Registration in the Shop and use of its services is tantamount to acceptance of the Regulations. ## **§ 4. Payments** - **4.1** Paysafecard and SMS payments are handled by:**ePłatności spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered office in Andrychów (34-120) at ul. 27 Stycznia 9, entered into the register of entrepreneurs kept by the District Court for Kraków-Śródmieście in Kraków, XII Commercial Division of the National Court Register under number 0000655383, NIP: 5512627897, REGON: 366165170, acting as a payment institution (license no. MIP10/2018) supervised by the Polish Financial Supervision Authority.** - **4.2** BLIK, bank transfer (pay-by-link), card, Apple Pay and Google Pay payments, including international payments, are handled by:**UAB ZEN.COM with its registered office at Konstitucijos pr. 18B, LT-09308 Vilnius, Lithuania, company code 304749651, acting as an electronic money institution under license no. 35 issued by and supervised by the Bank of Lithuania ("ZEN"). Payments are processed via the ZEN Checkout platform, where the Buyer may choose any of the methods offered by ZEN.** - **4.3** Complaints regarding payments should be reported directly to the appropriate payment operator in accordance with the procedure provided by the operator. - **4.4** All payments are processed automatically. The Shop is not responsible for errors resulting from technical problems on the part of payment operators. - **4.5** When paying via ZEN, the payment amount is shown in the currency appropriate for the Buyer's country (PLN, EUR or USD). The minimum wallet top-up is the equivalent of 5 PLN. After clicking the payment button, the Buyer is redirected to ZEN's secure checkout page to complete the transaction. - **4.6** Wallet funds (wPLN) are always credited in Polish zloty. For payments in a foreign currency, the wPLN amount is set using an exchange rate quoted by the Shop at payment initiation, based on European Central Bank reference rates. The rate is indicative and may differ from the Buyer's bank rate. The final wPLN amount may be adjusted after payment settlement — the amount verified by the Shop and ZEN is binding, and it will never exceed the amount quoted to the Buyer at payment initiation. - **4.7** In the event of a refund, chargeback, or other transaction reversal, the Shop may reduce the Buyer's wallet balance (wPLN) by the amount corresponding to the refunded payment, including any bonuses received under promotions or the Affiliate Program. ZEN payment complaints should also be reported directly to ZEN according to the operator's procedure. If funds from such a payment were used for a Gift, point 10.6 also applies. ## **§ 5. Contact with the Seller** The Buyer can contact the Seller via the following communication channels: - **5.1** **Email address:** [kontakt@onetap.pl](mailto:kontakt@onetap.pl) - **5.2** **Discord:** kubo997 - **5.3** **Steam:**[ https://steamcommunity.com/id/kubo997](https://steamcommunity.com/id/kubo997) ## **§ 6. Promotions and promo codes** - **6.1** The Shop may organize temporary promotions during which Buyers can receive additional funds (wPLN) when topping up the wallet. - **6.2** Information about current promotions is presented on the Shop's website, including in the form of a promotional bar displayed while browsing the service. - **6.3** To take advantage of the promotion, the Buyer should enter the indicated promo code in the appropriate field during the wallet top-up process. - **6.4** The promo code entitles to receive additional funds (wPLN) in the amount of a specified percentage of the top-up value. The current bonus percentage is displayed in the promotion information. - **6.5** Promotions may have a limited duration, defined by the start and end date. After the promotion expires, the promo code becomes invalid. - **6.6** The promotion may be ended or changed by the Seller at any time, without the need to inform Buyers in advance. - **6.7** Additional funds granted under the promotion are automatically added to the Buyer's wallet balance immediately after the payment is booked. - **6.8** The Seller reserves the right to refuse to implement the promotion in the event of finding an attempt to abuse or act contrary to the Regulations. - **6.9** Promotions do not combine, unless the conditions of a given promotion clearly state otherwise. Only one promo code can be used within one top-up. - **6.10** Promo codes are not exchangeable for cash or other means of payment. ## **§ 7. Referral Program** - **7.1** The Shop offers a Referral Program, under which Buyers can receive benefits for recommending the Shop to other people. - **7.2** The condition for participation in the Referral Program is having an active account in the Shop. - **7.3** Each registered user of the Shop can create their own Referral Code, which will contain from 3 to 20 characters, consisting exclusively of English alphabet letters and numbers. - **7.4** The Buyer who creates a Referral Code (Referrer) receives 3% commission on the value of each deposit made by another Buyer (Referee) who enters their Referral Code when topping up the wallet. - **7.5** The Referee who enters a correct Referral Code during wallet top-up receives a bonus in the form of additional wPLN with a value determined at a given time by the Shop (currently the bonus is +5% of the top-up value). - **7.6** The commission is calculated automatically and added to the Referrer's partner account, from where it can be withdrawn to the Referrer's virtual wallet. - **7.7** The Buyer can change their Referral Code at any time, provided that another change is possible after a set grace period (currently 2 seconds). - **7.8** It is forbidden to: - use Referral Codes containing vulgar, offensive content, violating the rights of third parties or legal regulations; - create multiple accounts to abuse the Referral Program; - mislead other users about the conditions of the Referral Program. - **7.9** The Seller reserves the right to change the conditions of the Referral Program, including the amount of commissions and bonuses, as well as to suspend or terminate the Referral Program at any time without prior notice. - **7.10** The Seller has the right to refuse to pay the commission or cancel the granted bonus in the event of finding a violation of the Regulations or an attempt to abuse the Referral Program. - **7.11** Any income obtained under the Referral Program may be subject to taxation in accordance with applicable law. The Buyer is obliged to settle the tax on income obtained in this way on their own. - **7.12** Referral Codes cannot be used simultaneously as Promo Codes, unless the conditions of a given promotion state otherwise. ## **§ 8. Withdrawal from the Contract and Refunds** - **8.1** Pursuant to the Act of 30 May 2014 on Consumer Rights, a Buyer who is a consumer, as well as a natural person concluding a contract directly related to their business activity, where it is clear from the content of the contract that it is not of a professional nature for that person, has the right to withdraw from a distance contract within 14 days without giving any reason. - **8.2** The 14-day period for withdrawing from the contract begins on the day the Wallet is topped up, i.e. on the day the contract is concluded and payment is made in the Shop. - **8.3** Topping up the Wallet with wPLN constitutes a prepayment enabling the Buyer to later acquire specific services and products offered in the Shop, and does not in itself constitute full performance of a service within the meaning of the Act. Until the accumulated funds are used, the Buyer has the right to withdraw from the contract on the terms set out in this paragraph. - **8.4** The right to withdraw from the contract does not apply to a specific service or digital content acquired with funds accumulated in the Wallet if the Seller has fully performed it (e.g. activated a rank, a Premium service, or another digital product) with the Buyer's express and prior consent, having informed the Buyer before performance began that, due to the immediate performance of that service, they would lose the right to withdraw from the contract with respect to the amount spent on it, and the Buyer acknowledged this. - **8.5** The consent and information referred to in point 8.4 are collected by the Seller each time directly when confirming the purchase of a given service or product, by the Buyer checking the relevant statement before finalizing the order. - **8.6** If the Buyer does not use the funds accumulated in the Wallet to purchase any service or product, or uses them only partially, they may withdraw from the contract within the period referred to in point 8.2, with respect to the unused portion of the funds, by submitting an unambiguous statement of withdrawal to the Seller: - electronically to kontakt@onetap.pl, or - in writing to the Seller's registered office address indicated in § 1.3 of the Regulations. To meet the deadline, it is sufficient to send the statement before it expires. - **8.7** In the event of effective withdrawal from the contract, the Seller shall refund the unused portion of the payment received to the Buyer without delay, and in any event no later than 14 days from the day on which the Seller received the statement of withdrawal, using the same method of payment used by the Buyer, unless the Buyer expressly agreed to a different method of refund that does not involve any additional costs for them. - **8.8** Funds used to purchase services or products already fully performed by the Shop in accordance with point 8.4 are not refundable. - **8.9** Additional funds (bonuses) granted to the Buyer under a promotion or the Referral Program, related to the top-up from which the Buyer withdrew, shall be reduced or cancelled accordingly to the extent they have not been used. - **8.10** The Seller reserves the right to refuse a refund or to withhold its execution in the event of a reasonable suspicion of a violation of the Regulations or an attempt at abuse (including creating multiple accounts in order to obtain and refund promotional bonuses) until the matter has been clarified, of which the Buyer will be informed by email. - **8.11** The provisions of this paragraph do not exclude or limit the Buyer's rights arising from the non-conformity of a service or digital content with the contract, described in § 9 of the Regulations. ## **§ 9. Complaints** - **9.1** The Buyer has the right to file a complaint in the event of finding that a purchased service, digital product, or digital content is not in conformity with the contract, including in particular in the event of: funds (wPLN) not being credited despite a correctly made payment, an incorrect Wallet balance calculation, incorrect operation of a purchased service, or a technical error preventing the use of the Shop. - **9.2** A complaint should be submitted via email to kontakt@onetap.pl, providing, to the extent possible: information allowing identification of the Buyer (login/nickname, email address associated with the account), a description of the non-conformity found, the date and circumstances of its occurrence, the transaction number or order identifier, and the requested method of handling the complaint. - **9.3** The absence of any of the above elements does not prevent the complaint from being processed, but may extend the time needed to process it if the Seller asks the Buyer to supplement the information. - **9.4** The Seller shall process the complaint without delay, within no more than 14 calendar days from the date of its receipt. Failure by the Seller to respond within this period shall be deemed to constitute acceptance of the complaint. - **9.5** The Seller shall inform the Buyer of the outcome of the complaint electronically, to the email address from which the complaint was submitted or the one assigned to the Buyer's account. - **9.6** If the complaint is deemed justified, the Seller, depending on the nature of the non-conformity found, shall: - bring the service or digital product into conformity with the contract (e.g. correct the Wallet balance, re-perform the service); - reduce the price of the purchased service or product proportionally to the non-conformity found; - refund the appropriate amount in the form of wPLN funds to the Buyer's Wallet, or, if this is not possible or the Buyer so wishes, refund the equivalent amount using the payment method used for the purchase. - **9.7** Complaints regarding the payment authorization or settlement process itself (e.g. a failed transaction, funds not reaching the operator) should be reported directly to the relevant payment operator indicated in § 4 of the Regulations, in accordance with the operator's complaint procedure, regardless of any complaint filed with the Seller. - **9.8** A Buyer who is a consumer may make use of out-of-court methods of handling complaints and pursuing claims, in particular by seeking assistance from the competent district (municipal) consumer ombudsman, the Provincial Trade Inspectorate, or a permanent consumer arbitration court operating at the Trade Inspectorate. Detailed information on out-of-court methods of resolving consumer disputes is available on the website of the Office of Competition and Consumer Protection (UOKiK, uokik.gov.pl). - **9.9** The use of out-of-court methods of handling complaints is voluntary and requires the consent of both parties. ## **§ 10. Gifts** - **10.1** The Buyer may purchase a service or product offered in the Shop for an indicated Recipient (Gift). The contract is concluded solely with the Buyer, and payment is made from the wPLN funds held in the Buyer's Wallet. - **10.2** The Buyer indicates the Recipient on their own and is responsible for this choice. Once delivered, a Gift cannot be refunded, transferred to another person or exchanged. - **10.3** The consent and acknowledgement referred to in points 8.4 and 8.5 are given by the Buyer also when the service or product is delivered to the Recipient's account. - **10.4** Complaints concerning a Gift are submitted by the Buyer under the rules set out in § 9. The Recipient may report technical problems with the received service or product to the Seller. - **10.5** If the Recipient has a Discord account linked to the Shop, the Seller sends them a message about the received Gift containing the Buyer's Steam name (nickname) and the type of service or product gifted. - **10.6** In the event of a refund, chargeback or other reversal of the transaction from which the funds used for a Gift originated, the Seller may deactivate the service or revoke the product delivered to the Recipient, regardless of the rights set out in point 4.7. - **10.7** Only a service or product available in the Shop may be given as a Gift. wPLN funds held in the Wallet cannot be transferred to other users. - **10.8** Using Gifts for abuse is prohibited, in particular for sending unsolicited messages or circumventing the provisions of these Terms. In such cases the Seller may refuse to fulfil the order in accordance with point 3.2. ## **§ 11. Final provisions** - **11.1** The Regulations may change. All changes come into force at the time of their publication on the Shop's website. - **11.2** In matters not covered by these Regulations, the provisions of Polish law shall apply. - **11.3** Any disputes arising from the implementation of agreements concluded on the basis of these Regulations will be settled by the competent common court in accordance with applicable law. ## Sitemap See the full [sitemap](https://onetap.pl/sitemap.md) for all pages.